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IDEA for Customers: Improve Your Utility’s Customer Experience with Meridian’s IDEA

Digital customer engagement for utilities has traditionally trailed behind other industries such as telecommunications, banking, and retail, thus falling short of customer expectations and missing out on opportunities for the utility to build relationships with their customers. Until recently, customer engagement in the industry has been call center-based, and typically when facilitating a customer needing to make a payment or when there was a problem with their account....

MI_Readiness Streamlines the Implementation of Your Customer Information Systems in Three Phases

We assess the maturity of key capabilities then provide recommendations, in an actionable roadmap, to address before, during and throughout the program’s life cycle....

Get Ready to Revolutionize the Way You Engage with Your Customers!

Introducing IDEA - Meridian's state-of-the-art digital engagement platform seamlessly integrates all critical customer touch points, including bill presentment, payment processing, and customer engagement. We understand that utilities are more focused than ever on exceeding customer expectations. Our IDEA solution is designed to enhance the customer experience with intuitive, user-friendly portals that can be accessed from anywhere on any device....

Meridian Integration’s Professional Services

Meridian Integration’s Professional Services Team is Comprised of Industry and Technology Experts, with Specialized Training and Certifications Necessary for Leading your Projects, Regardless of Size or Complexity....

IDEA for Cashiers for walk-in payments

At Meridian, we understand that providing an all-in-one, easy-to-use, integrated solution is critical for cashiering and creating an excellent walk-in payment experience for customers. That's why we've developed IDEA FOR CASHIERS - a comprehensive walk-in payment solution designed to maximize cashier efficiencies and ensure customer satisfaction. ...