Meridian Integration » Meridian Insights

IDEA for Agents is a user-friendly, intuitive platform that streamlines customer service.

Looking for a better, more integrated solution to manage your customer care team? Look no further than IDEA for Agents - the perfect solution for agents who need quick and easy access to customer account information and the ability to perform business processes efficiently. Our intuitive, user-friendly platform minimizes clicks, effort, and complexity for simple and complex service transactions, improving servicing and customer satisfaction....

Meridian’s Managed Application Support

Meridian’s Managed Application Support, MI_Support, is Tailored to Maximize the Productivity of Your Operations in OEW While Improving Your Constituents Experience with the System. Meridian specializes in the entire life cycle of Utility systems and their business functions. Our deep domain experience allows us to tune your systems to align with business goals....

Cyber Security with Meridian

Meridian's Cyber Security team has real-world experience with security standards based on the National Institute of Standards and Technology (NIST) and Cybersecurity Framework (CSF). We can help you build strategic threat intelligence to protect your IT and OT assets....

What is digital customer engagement comprised of?

Get an in-depth look into the 7 elements of a winning digital customer engagement framework and learn how you can use them to provide your customers with an exceptional experience. ...

What is the Difference Between Digital Customer Engagement and Digital Customer Experience?

When it comes to digital interactions, it’s important to distinguish between two key concepts: digital customer engagement and digital customer experience....