We were glad to share with everyone what a great application Meridian has available and what great teamwork we had together on this project. Meridian is amazing to work with and we appreciate all you did during our project to make our portal such a success......
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Get Ready to Revolutionize the Way You Engage with Your Customers!
Introducing IDEA – Meridian’s state-of-the-art digital engagement platform seamlessly integrates all critical customer touch points, including bill presentment, payment processing, and customer engagement.
We understand that utilities are more focused than ever on exceeding customer expectations. Our IDEA solution is designed to enhance the customer experience with intuitive, user-friendly portals that can be accessed from anywhere on any device.
With IDEA, you’ll enjoy the following:
- Real-time CIS integration for all customer transactions, including electronic payments, outage information, and usage information.
- Comprehensive customer and agent dashboards that keep you informed and in control.
- Robust end-to-end customer self-service capabilities that reduce operational costs and improve efficiencies
- A fully customizable interface to align with your brand standards
But it’s not just about functionality – IDEA is built to create exceptional user experiences that drive customer satisfaction and loyalty.
IDEA for Customers
IDEA for Customers creates an exceptional user experience while putting the control in the customer’s hands through features such as:
- Comprehensive Customer Dashboards
- Making Payments & Managing AutoPay
- Managing Paperless Billing
- Start/Stop/Transfer Service
- View Usage/Consumption History
- View Bills & Billing History
- View Payments Payment History
- Generate & email Account Statements
- Manage Notification Preferences
- Readily Deployable
- Supports Real-Time CIS Integration
- Comprehensive Customer Dashboards
- Reduces Call Volume & Call-Center Overhead
- Robust End-to-End Customer Self-Service
IDEA For Agents
IDEA for Agents compliments IDEA for Customers by providing your utility’s CSRs with mirroring capabilities, process automation, and reconciliation capabilities, allowing them to support your customers in ways that haven’t been possible in the past. These capabilities improve your CSR’s day-to-day operational effectiveness and, ultimately, your customer’s satisfaction. IDEA empowers Agents with a Comprehensive Agent Dashboard and enables the CSRs to quickly:
- Access/Email: billing, payment, & usage history to the customer
- View customer’s upcoming scheduled payments
- Facilitate walk-in payments (Credit Card and ACH)
- Email historical bill PDFs to the customer
- Email real-time branded account statements
- Block & unblock payment methods
- View recent Customer Portal activity
- Manage Customer Portal Users (lock, unlock, disable/enable)
- Enroll customers in services such as AutoPay
IDEA For Mobile
IDEA for Mobile also compliments IDEA for Customers by providing your utility’s customers with the full capabilities of IDEA for Customers in a convenient mobile app.
Additional integrations can be added to your mobile app to ensure it becomes the one stop shop for all your customers needs, whether paying a bill, reporting an outage, or simply monitoring near real-time interval usage.
The capabilities and data available to your customers will increase customer satisfaction and reduce overall call center volume. In addition, the customer can access a wide range of email, sms/text, and mobile push notifications, all of which can be fully managed by your customer.
IDEA For Reporting
IDEA for Reporting provides your organization with comprehensive 360 degree analytics to inform and empower you on how your customers are leveraging the platform.
This will ensure you and your customer’s maximum utilization of the IDEA platform and your utility’s services.
We include metrics from your CIS system alongside IDEA data and Google Analytics. These analytics include:
- Real-time users on the Customer Portal by: location, page, device & browser type
- Date-range-based analytics
- Site performance/speed data
- Behavior flow
- Registered users by date & geographic location
- Login history by user
- Enrollment metrics for: AutoPay, Paperless Billing, Budget Billing & Payment Arrangement/Pay Plans
- Email notification metrics
IDEA For Administrators
IDEA for Administrators allows designated users from your organization to self-modify specific content management and branding-related items for the IDEA Customer Portal such as:
- Color scheme for brand alignment
- Site verbiage (Multi-lingual)
- Notifications verbiage
- Quick links and FAQs
IDEA for Cashiers
Our IDEA FOR CASHIERS module lets customers pay with their payment method quickly. We ensure it’s all fully integrated, ensuring that all payments are posted in real-time to your payment processor and CIS system.
- Easy to use single system for all cashiering needs.
- Quick access to balances & alerts in real-time to ensure accuracy.
- Highly configurable receipts and comfort messaging.
- Cash drawer management tools that make it easy for cashiers and supervisors to manage their cash drawers in real-time
- Flexibility in payment options supporting multi-account and split payment.
- Fully integrated system to ensure that all payments post in real-time to your payment processor and CIS system.
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Our Partners & Clients
Since 2008, we’ve worked with hundreds of utilities and energy companies
From Our Customers
We serve a diverse range of clients in the water, gas, electric, and municipal services sectors.
Courtney Basile
Project Manager, Greenville Utilities CommissionCourtney Basile
Project Manager, Greenville Utilities CommissionWe were glad to share with everyone what a great application Meridian has available and what great teamwork we had together on this project. Meridian is amazing to work with and we appreciate all you did during our project to make our portal such a success…
“We were fortunate to have a long-term partner like Meridian on our team for configuration of the CCS product. Their understanding of our business processes, technology and integrations was essential to delivering an effective solution for our business and our custome...
Read MoreTerry Vicuna
Manager, Customer Information Systems and Billing of El Paso Electric CompanyTerry Vicuna
Manager, Customer Information Systems and Billing of El Paso Electric Company“We were fortunate to have a long-term partner like Meridian on our team for configuration of the CCS product. Their understanding of our business processes, technology and integrations was essential to delivering an effective solution for our business and our customers,”
