Meridian Integration LLC, DivDat, and Celero Consulting Announce Strategic Partnership
Meridian Integration LLC, DivDat, and Celero Consulting are thrilled to announce the establishment of a strategic partnership to deliver unparalleled services to clients in the uti...
Read More
Oracle Energy and Water Customer Cloud Implementation for El Paso Electric
Oracle Energy and Water Customer Cloud Implementation for El Paso Electric Background Utilities have experienced more change in the last 20 years vs. the previous 100 years, a...
Read More
Digital Customer Engagement for Utilities
Digital Customer Engagement for Utilities Part 1: Unveiling the Seven Essential Elements of Digital Customer Engagement Embark on a journey to uncover the seven essential eleme...
Read More
Meridian Integration and El Paso Electric Complete Implementation of Oracle Energy and Water Customer Cloud Service
El Paso Electric (EPE), in collaboration with Meridian Integration, has implemented Oracle's Energy and Water’s Customer Cloud Services (CCS) El Paso Electric (EPE), in collab...
Read More
IDEA for Customers: Improve Your Utility’s Customer Experience with Meridian’s IDEA
Digital customer engagement for utilities has traditionally trailed behind other industries such as telecommunications, banking, and retail, thus falling short of customer expectations and missing out on opportunities for the utility to build relationships with their customers. Until recently, customer engagement in the industry has been call center-based, and typically when facilitating a customer needing to make a payment or when there was a problem with their account....
Read More