Improve Your Utility Customer Service Delivery with Meridian's IDEA

Enhancing Utility Customer Experiences Worldwide

Advanced Digital Platform

Meridian's IDEA is an advanced digital platform designed specifically for utilities. This cloud-based solution helps to improve service delivery and cost reduction. IDEA's platform provides an intuitive and reliable customer experience, offering access to data such as usage history or conservation strategies. This allows for seamless transactions in self-service mode, making it easier for customers to manage their accounts.

Seamless Multi-Channel Experience

One of the most important features of the IDEA platform is its seamless multi-channel experience. With the platform, your customers can access the features they need, when they need it, across all devices. From smartphones, tablets, laptops, and desktop computers, your customers can access the information they need quickly and easily.

Improved Efficiency

Meridian's IDEA helps utilities to improve operational efficiency. With automated processes and a streamlined solution, your team can save time and resources while delivering a better customer experience. The platform also helps to reduce costs, as it eliminates the need for manual processes and reduces implementation times.

With Meridian's IDEA, you can deliver a better customer experience and improved operational efficiency. Get started with the platform today and see the results for yourself.

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Take Control of Your Multi-Lingual, Multi-Account User Experience with IDEA

IDEA for Customers provides an exceptional user experience, bringing together multi-lingual, multi-account capabilities with robust dashboards and real-time CIS information. Our platform enables customers to take control of their user experience, giving them access to the data and insights they need.

Improve CSR’s Operational Efficiency with IDEA for Agents

IDEA for Agents includes automation features that streamline the CSR’s day-to-day activities. These automation features help to improve efficiency and accuracy of their operations. This helps to reduce time spent on manual processes, freeing up time for the CSR to provide better customer service.

Uncover Your Organization’s Hidden Insights with IDEA for Reporting

IDEA for Reporting provides your organization with comprehensive 360-degree analytics to inform and empower you on how your customers are leveraging the platform. Our reporting suite includes metrics from your Customer Information System (CIS) and the IDEA platform, giving you complete visibility into how your customers interact with your utility. This information allows you to maximize on-time payments and the customer experience.

Achieve Utility Digital Engagement Goals with IDEA

IDEA helps you increase the adoption of AutoPay by more than 50%. With AutoPay, customers can set up automated payments that are both secure and convenient, reducing the need to make payments each month manually. And since it is automated, customers can rest assured that their payments will always be on time.

Streamlined Cashiering with IDEA Point of Sale

IDEA Point of Sale provides real-time access to account balances and alerts, so customers can keep an eye on their finances while they make payments. With this access, customers can stay informed and make better decisions with their money.

Take Your Customer Digital Engagement to the Next Level with Meridian Integration's IDEA Platform

The IDEA platform provides powerful insights and analytics that can help you better understand your customers. With access to data-driven analysis, you can identify key opportunities to drive customer engagement and measure your performance in real-time. Our platform allows you to quickly and easily identify trends and opportunities for improvement, ensuring that your customer digital engagement efforts are as successful as possible.

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