Meridian Announces Greenville Utilities Successful Go-Live of IDEA (Meridian's Integrated Digital Engagement Application)
Jacksonville, FL -
May 6, 2021
For immediate release
Meridian Integration, a Jacksonville, FL based utility solutions provider, is excited to announce Greenville Utilities Commission’s (GUC) enhanced digital customer engagement go-live. Greenville implemented Meridian’s Integrated Digital Engagement Application (IDEA) with the goal of dramatically improving how they empower and interact with their customers through a highly intuitive, easy to use platform.
“Greenville’s implementation of IDEA reflects the Commission’s commitment to great customer experiences and streamlined workflows.” said Jason Deaton, CEO of Meridian. He further mentioned “We could not be prouder of how GUC proactively promoted the platform to their customers and had approximately 30% of their customers join within the first 75-90 days.”
Courtney Basile, Project Manager- Greenville Utilities shared “We’re glad to share with everyone what a great application Meridian has available and what great teamwork we had together on this project. Meridian is amazing to work with and we appreciate all they did during our project to make our portal such a success.”
The project kicked off in Q1 of 2020 and entailed replacing Greenville’s legacy self-service web portal with Meridian’s IDEA solution. Greenville’s Customer Service Representatives and their 75,000 customers now have a robust, seamless, and intuitive interface improving customer service and satisfaction.
About Meridian Integration
Founded in 2008, Meridian Integration provides turnkey technology solutions focused on digital customer engagement and business process consulting for the Utility industry. Meridian is member of the Oracle Partner Network and has worked with hundreds of utilities since inception creating sustainable value while leveraging a broad portfolio of solutions and services such as IDEA, Meridian’s Customer Digital Engagement platform, Professional services, including Implementation/Upgrade services, and Managed Services within the Oracle Utilities product family.
About Greenville Utilities Commission
Since 1905, Greenville Utilities has been an integral part of Greenville and Pitt County. GUC provides electric, water, sewer and natural gas services to the City of Greenville and 75% of Pitt County. Our highly-experienced Management Team is dedicated to working together to operate GUC in the best interest of our customers.