Digital Customer Engagement for Utilities

Digital Customer Engagement for Utilities Part 1: Unveiling the Seven Essential Elements of Digital Customer Engagement Embark on a journey to uncover the seven essential eleme...

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Meridian Integration and El Paso Electric Complete Implementation of Oracle Energy and Water Customer Cloud Service

El Paso Electric (EPE), in collaboration with Meridian Integration, has implemented Oracle's Energy and Water’s Customer Cloud Services (CCS) El Paso Electric (EPE), in collab...

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IDEA for Customers: Improve Your Utility’s Customer Experience with Meridian’s IDEA

Digital customer engagement for utilities has traditionally trailed behind other industries such as telecommunications, banking, and retail, thus falling short of customer expectations and missing out on opportunities for the utility to build relationships with their customers. Until recently, customer engagement in the industry has been call center-based, and typically when facilitating a customer needing to make a payment or when there was a problem with their account....

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MI_Readiness Streamlines the Implementation of Your Customer Information Systems in Three Phases

We assess the maturity of key capabilities then provide recommendations, in an actionable roadmap, to address before, during and throughout the program’s life cycle....

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Get Ready to Revolutionize the Way You Engage with Your Customers!

Introducing IDEA - Meridian's state-of-the-art digital engagement platform seamlessly integrates all critical customer touch points, including bill presentment, payment processing, and customer engagement. We understand that utilities are more focused than ever on exceeding customer expectations. Our IDEA solution is designed to enhance the customer experience with intuitive, user-friendly portals that can be accessed from anywhere on any device....

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