Oracle Utilities Services Provider


Delivering Greater Value Faster, for Today's Utilities

 

       

 

What is Oracle Utilities Customer Care and Billing?

Oracle Utilities Customer Care and Billing (CC&B) is a modern Customer
Information System that is designed to meet the needs of all utilities now
and into the future. It is a complete billing and customer care application that
handles every aspect of the customer lifecycle, from service connection to
payments processing and everything in between.

 

Features

  • 360⁰ view of the customer
  • Configurable Control Central view for improved customer visibility End-to-end customer program management
  • Coordinated “to-do” task lists across teams and departments
  • Intuitive user-interface
  • Robust rating and billing engine
  • Handles the complete customer lifecycle
  • Supports electric, gas, and water utilities, and other service providers of any size

 

Benefits

  • Enables customer service staff to deliver superior service
  • Improves first call resolution, reduces call handle time, and streamlines customer case management
  • Supports multi-channel communication and customer experience outreach
  • Upgrades quickly, lowering risk and total cost of ownership
  • Part of the most complete utility platform
  • Prebuilt integration in the Oracle Utilities suite, including grid, metering, work & asset, and analytics solutions

 

Ready to Get Started?

Call us direct to speak with an Oracle specialists or complete and submit the convenient form below for a prompt response.

Utilities Form

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Early customer adoption of this powerful customer engagement platform from Meridian Intergration has greatly exceeded our expectations

—  The City of Long Beach, California

Fill out the form below to contact us or call us at (888) 882-5424.

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